Customer Service Policy

1. Our Service Philosophy

At Ghirardellisale, we are dedicated to providing a premium shopping experience that matches the quality of our chocolates. Our customer service team is committed to transparency, efficiency, and ensuring your complete satisfaction with every bulk order.

2. Shipping and Delivery

We provide a streamlined shipping process to ensure your orders arrive safely and promptly.

  1. Free Shipping: We are proud to offer Free Shipping on all orders across our entire store.

  2. Handling Time: All orders are processed and shipped within 1 to 3 business days of purchase.

  3. Estimated Delivery: Once dispatched, the estimated delivery time is 6 to 12 days. This timeframe applies to all available shipping regions and expedited services.

  4. Order Tracking: After your order has been shipped, you will receive a confirmation email to help you monitor your delivery progress.

3. Returns and Refunds

We stand behind the quality of our products. If you are not entirely satisfied with your purchase, our flexible return policy is here to help.

  1. 60-Day Return Window: You have 60 days from the date of receipt to initiate a return for your items.

  2. Refund Processing: Once your return is received and inspected, we will process your refund. The funds will be credited back to your original payment method within 5 to 10 business days.

  3. Condition of Goods: To be eligible for a return, items must be in their original packaging and in the same condition as received.

4. Payment and Pricing

  1. Currency: All prices and transactions are processed in USD.

  2. Transparent Pricing: The price you see is the price you pay. With our site-wide free shipping, there are no additional shipping costs added at checkout.

5. Customer Support Excellence

Our team is available to assist you with order inquiries, product details, or any concerns you may have regarding our services.

  • Inquiries: We aim to respond to all customer inquiries promptly to ensure your planning and gifting schedules remain on track.

  • Contact Information: For any assistance, please contact our official support channel.

6. Contact Us

For official inquiries, support, or feedback, please reach out to us via the following:

  • Website: ghirardellisale.com

  • Email: press@ghirardellisale.com