Refund Policy

1. Overview

At Ghirardellisale, your satisfaction is our top priority. We take great pride in the quality of our premium bulk chocolates. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund and return process designed to be as smooth as possible.

2. 60-Day Return Window

We offer an extended 60-day return policy, giving you ample time to ensure your order meets your expectations.

  • To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging.

  • The 60-day period begins from the date your order is delivered to your specified address.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our support team at press@ghirardellisale.com with your order number and the reason for the return.

  2. Review: Our team will review your request and provide you with instructions on where and how to send your package.

  3. Shipment: Once your return is authorized, please securely pack the items to prevent damage during transit.

4. Refunds and Processing Time

We aim to process your financial recovery as quickly as possible:

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Refund Issuance: If approved, your refund will be processed automatically to your original method of payment.

  • Timeline: You can expect the funds to appear in your account within 5 to 10 business days, depending on your financial institution.

  • Currency: All refunds are issued in USD, consistent with our store's primary currency.

5. Damaged or Incorrect Items

Please inspect your order upon reception. If the product is defective, damaged, or if you receive the wrong item, contact us immediately at press@ghirardellisale.com. We will evaluate the issue and make it right by arranging a replacement or a full refund at no additional cost to you.

6. Order Cancellations

Since we strive for fast processing (1-3 days shipping preparation), if you need to cancel your order, please contact us as soon as possible. Once an order has been dispatched and is in the 6-12 day delivery phase, it must be processed as a standard return.

7. Contact Information

For any questions regarding our refund policy or to start a return, please contact:

  • Email: press@ghirardellisale.com

  • Website: ghirardellisale.com